Return & Refund Policy

At Shantiniketan Furniture, customer satisfaction is our priority. Please read our return and refund terms carefully before making a purchase.

1. Return Eligibility

  • Damaged or defective products are eligible for return.
  • Wrong products delivered can be replaced or refunded.
  • Products must remain unused and in original condition.
  • Original packaging and invoice should be available.

2. Non-Returnable Products

  • Customized or made-to-order furniture.
  • Used, damaged, or improperly handled products.
  • Minor color variations due to screen settings.
  • Products damaged after delivery due to misuse.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with proper photos or videos.

After inspection, we may provide replacement, repair, partial refund, or full refund depending on the issue.

4. Refund Process

  • Approved refunds are processed to the original payment method.
  • Refund timelines depend on banks and payment gateways.
  • Shipping charges may not be refundable in some cases.

5. Order Cancellation

Orders may be canceled before dispatch by contacting our support team.

Orders already shipped may not be eligible for cancellation.

6. Return Shipping

  • Pickup arrangements may vary depending on location.
  • Customers may need to cooperate for return scheduling.
  • Additional charges may apply in certain return cases.

7. Inspection & Approval

All returned products are inspected before approving refunds or replacements.

Shantiniketan Furniture reserves the right to reject returns that do not meet policy requirements.